Benjamin Mosley

Amarillo, TX

• Provide internal IT support to bank colleagues across Windows and Linux endpoints — troubleshooting hardware, software, connectivity, and access issues with a focus on first-contact resolution.
• Administer Active Directory user accounts, group memberships, password resets, and access provisioning/deprovisioning in line with least-privilege and banking compliance requirements.
• Assist the Information Security team with daily security checkups — monitoring CrowdStrike Falcon endpoint alerts, triaging detections, and verifying sensor health across the fleet.
• Review system and security logs and support internal/external IT audits by gathering evidence, documenting controls, and tracking remediation items.
• Support network management and troubleshooting (TCP/IP, DNS, DHCP, VPN) and escalate infrastructure issues to senior staff and vendors as needed.

Amarillo, TX

• Provide L2 support for a CLEC network managing Cambium fixed wireless and Adtran fiber equipment; diagnose and resolve connectivity, hardware, and provisioning issues via inbound phone support.
• Document cases, resolutions, and escalation paths in Rev.io ticketing system with consistent root-cause and resolution detail.
• Coordinate escalations with fiber resellers and dispatch/on-site technicians for issues requiring physical remediation.

Stinnett, TX

• Assisted with Windows Server and Active Directory administration — user accounts, GPO, and routine maintenance.
• Resolved helpdesk tickets; imaged and deployed PCs; handled hardware and software troubleshooting.
• Configured managed switches, wireless APs, and firewall rules in a county government (regulated) environment; supported patching, backups, and security policy rollouts.

Canyon & Borger, TX

• Advanced from Sacker (2019) → Grocery Team Lead (2022), then Service Desk Clerk/Bookkeeper during college.
• Promoted to E-Commerce Department Manager (Aug 2025 – Mar 2026); owned online order flow, delivery/pickup SLA, team scheduling, and KPI tracking (fill rate, OTIF, cancellations).
• Partnered with IT and vendors to maintain handheld devices, printers, and store systems; first point of contact for technology issues on the floor.